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FAQ

What are clip-in extensions?

These types of hair extensions are the perfect solution if you want to temporarily add length and volume to your own hair within minutes. Since clip-in extensions are NOT permanent, they are very easy to apply and remove. Clip-in extensions are the most affordable option for natural, healthy and fabulous looking hair.

How do I attach extensions to my own hair?

Hair extensions by bombay hair will come in 10 separate wefts with small snap clips that you can attach under your hair. Our clips are designed for complete security and virtual invisibility, meaning your extensions are not going to fall out on you and no one will even know you have them in, except you!

Please click the following link for a easy "How to Clip-in Bombay Hair" tutorial,

BOMBAY HAIR: How To Clip In Extensions

It says my color is on back order, what does that mean?

If your order is on back order (out of stock), you are still able to purchase and reserve your set or product. Once the item is back in stock it will be shipped out the following day. Also, we do not promise that the order will ship that exact delay, as unexpected delays can occur (i.e. holiday season). Please be aware, that it does take us 3 to 4 weeks to get items back into stock, however we do try to replenish our stock every 1 to 2 weeks to avoid being on back order as least as possible.

If one of the items you ordered is on back order, you can choose to SPLIT your order. Meaning, you can receive the non-back ordered item(s) earlier. You will be subjected to extra shipping charges. Please email: orders@bombayhair.com

Where do I enter my discount code?

If you have a discount code, you will be prompted to enter it in AFTER the PayPal screen (at the last stage of checkout). Meaning, once you have filled in your credit information and press 'continue' you will then on the next screen be asked to enter in your discount code and only after entering it will you 'complete' your purchase.

 

My payment is not going through, it is stating that my card is unable to be processed - what do I do?

 

In this case please contact PayPal directly at 1-888-215-5506 or call your credit card provider.

We also suggest trying a different browser (such as, Firefox), as this will sometimes take care of it!

If those options do not work, feel free to email us at info@bombayhair.com with your extension set choice and shipping address - then we can send you a direct invoice.

 

How long does it take to clip my bombay hair extensions in?

You will be able to to put in your extensions in less than 5 minutes, and remove them even quickly. With practice comes experience, so in no time at all you will be a pro! 

How long will my bombay hair extensions last?

It is very simple, the better you take care of your extensions the longer they will last. Bombay Hair can last anywhere from 3 months to well over a year. On average, with daily use, they last from 3 to 6 months; with good care, and less frequent use they can last well over a year. An important factor in expanding the lifespan of your extensions is by deep conditioning! It is great to deep condition them once a week (if you wear them often). Also, overnight deep conditioning with a small about of Argan or Almond Oil is just lovely for your extensions! We recommend laying your extensions flat to dry on satin or silk.

What hair is used for your extensions?

    100% Indian hair is used, as the hair cuticle of Indian hair is thin and therefore Indian hair has the ability to blend in with most, if not all, hair types. Not only that, Indian hair also keeps its natural elasticity allowing curls to last longer and bounce unbelievably beautifully! Even more so, Indian hair easily holds hair products, as well preserves moisture, for an extended period of time - meaning, your hair style will look luscious and last longer with100% Indian hair.

What is Remy hair?

    Remy is considered the highest grade quality of human hair because the steps required to collect and process the hair is done with such care. Specifically, the hair is hand picked and individually arranged in the same direction of growing hair - meaning, the cuticles run downwards in order to prevent tangling. The tedious and gentle process used by Remy standards to collect and arrange hair ensures that hair remains soft, silky, shiny and completely tangle free. 

What is the difference between the 160 grams and 220 grams of hair?

Bombay Hair sets are spread amongst 10 wefts (pieces) so you can place all 10 wefts, of various sizes, around your head to achieve an extremely thick and voluminous look or use less wefts - the choice is yours! The difference between the 160 gram and 220 gram set is that the 220 gram set wefts are thicker and 2 inches longer. So if you want a serious set of extensions - the 220gram is your best bet!

What kind of clips are used for extensions?

Our clips have secure rubber grip. They are light and small, so they will remain virtually undetected under all that gorgeous new hair.

Can bombay hair extensions be curled and flat ironed?

YES, just like your own hair! Go straight, go curly or even both in one day! Just always remember to use a heat protecting spray before working with hot tools.

 

Can I color/dye bombay hair extensions?

The extensions can be colored but at your own risk as the hair has already been processed and coloring it may or may not damage the hair - if you are wanting to color your extensions always test hair dye on a smaller weft (a 1.5" piece) before coloring the whole set - since, different types of hair dyes contain different chemicals and we cannot be sure how the chemicals/heat from the dye may react with the hair.

Bleaching the hair extensions that have already been processed is extremely harmful for the hair. Therefore, we never recommend bleaching the hair.



Can I wash my extensions?

Yes, you should wash the hair extensions as if they were your own, using a gentle color safe shampoo (to help prevent color from bleeding) and conditioner (or just use a conditioner to clean the hair). Treat them with plenty of conditioner to keep them moist and healthy. Lay flat to dry.

Also, when you receive your new set of extensions you can always wash them with a conditioner, before use, to bring out all the thickness!

How often should I wash my extensions?

You do NOT need to wash your extensions often, as over washing can easily dry out your extensions. It is important to keep in mind that extensions are not attached to your scalp (as they are on a weft), so it does not receive any natural oils from your scalp. Therefore, your extensions will dry out faster than your own hair. To help prevent your extensions from drying out, deep conditioning is important - always remember Bombay Hair will only receive the moisture you give it (i.e. conditioning, deep conditioning etc.).

Can I blow dry my extensions?

We advise against using a blow dryer on your extensions as this can decrease your extensions lifespan, but you are more than welcome to blow dry your extensions since out hair is 100% human! We know that blow drying them gives that extra volume...! 

We recommend, that you lay your extensions flat to dry naturally as this will give them a longer life span. 

How do I store my extensions?

In a flat dry area. We suggest your buy a small plastic container (i.e from a dollar store) and store them in there so you know they are safe and dry.


Do bombay hair extensions hold curls well?

Yes, extremely well! We proud our selves on carrying real 100% Indian hair as this hair type is super easy to style and holds curls over an extended period of time, since the natural elasticity in Indian hair is maintained in clip-in extensions. Get bouncy beautiful hair today!

Does BOMBAY HAIR contain silicone?

We use little to NO silicone on your hair extensions. Therefore, our extensions, unlike most companies, are not overly shinny. As we know we sell high quality hair and therefore we do NOT need to coat our hair heavily with unnecessary chemicals! Our hair looks, feels and acts like real hair.

Is shedding normal?

Yes - like all extensions and our own hair, shedding is normal - especially when you first receive your extensions. This is called, 'initial shedding.' We recommend brushing out your extensions nicely before first use. Overall, shedding should be minimal after the first couple of uses, but if you find that it is excessive please feel free to contact us at info@bombayhair.com. 


 Does bombay hair offer a return and/or exchange policy?

Yes, please read our exchange and refund policy before ordering. You do have 7 days to get a return or exchange. When you receive your shipment it is very important that you test your shade color FIRST. A test strip, that is also apart of your 10 piece set, will be attached at the bottom of the main package. You simply open that part first and, without removing it from the cardboard backing, check to see if the color matches your own shade.

If it matches and you are satisfied then go ahead and open the main package. If it does NOT match DO NOT open or tamper the main package and please inform us via email at info@bombayhair.com that you would like a return or exchange. It is the senders responsibility to pay for the shipping charges, and to ensure that the package arrives safely to us. Therefore, we advise sending the package with a tracking number.


Why are
bombay hair extensions non-refundable if I open the package?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

How long does shipping usually take?

Canada 3 to 5 business days.

USA 2 to 3 business days.

International 5 to 15 business days.

  

How may I contact you?

You can contact us via email: info@bombayhair.com and we will respond to you within 24 hours.

 

 

Feel free to contact us about any questions or concerns you may have. :)

 

Lots of love, Bombay Hair xoxo

 

 

 

 

 

 

 

 

 

 

 

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